We at Empowering Tech, Inc. (“Company”, “Serviceful”, “we”, “our” or “us”) respect your privacy and are committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with how www.serviceful.com and https://app.serviceful.com collects, uses, shares and protects information about you when you use our website, products and services (collectively, the “Services”).
Our Services
Serviceful AI provides an audio and text generation service, and the Serviceful Platform provides user insights. Services are available via https://www.serviceful.com and associated internet domains such as https://app.serviceful.com and others.
Information Serviceful Collects
When you visit our website, we may collect certain information automatically from your device. This information may include your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location), and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our service.
If you create an account on our website, we will collect certain information from you, including your name, email address, and password. We use this information to provide you with access to your account and to provide you with customer support.
Information Serviceful Does Not Collect
We do not knowingly collect any sensitive information from you, such as information about your race or ethnic origin, political opinions, religion, or health.
Sharing of Information
We do not sell, trade, or otherwise share your personal information with third parties, except as described in this Policy. We may share your personal information with the following types of third parties:
- Service providers. We may share personal information with service providers that perform certain services on our behalf. For example, we may use service providers to send email or other communications, process payments, or provide customer support.
- Analytics service providers. We may share anonymized usage information with analytics service providers that assist us in the improvement and optimization of our website. For example, Google Analytics: https://policies.google.com/technologies/partner-sites.
Third Party Services
We may use third party services, such as Application Programming Interfaces (APIs), to maintain and improve our services. For example, queries may be transmitted to OpenAI API in order to serve requests. No personally identifiable information (PII) is transmitted unless required for continuity of service, for example sending email, processing payments, or providing customer support.
We may use site monitoring tools, such as Cloudflare, Sentry, and Umami, to collect anonymized information about usage. These tools may collect your IP address, device type, browser type, operating system, geographic location, and other technical information. We use this information to improve the quality and relevance of our website to our visitors.
Security
We take reasonable measures to protect the personal information that we collect from you. Data is stored securely on Google Cloud Platform and Vercel. However, no security measure is perfect, and we cannot guarantee the security of your personal information.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services.
If you delete your account, we will delete your information from our servers within 30 days. Please contact us at info@serviceful.com to request deletion.
Changes to our Privacy Policy
We may change this Policy from time to time. If we make changes, we will post the revised Policy on our website and update the “Last updated” date above. We encourage you to review the Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Contact Us
If you have any questions about this Policy, please contact us at info@serviceful.com